Santander (2026): AI tools for all 185,000 staff, mandatory AI training, and a €1 billion target
Santander gave AI tools to all 185,000 staff in June 2026 and made AI training mandatory. That is the employer’s layer: it teaches the tool. The duties of confidentiality, verification, disclosure and judgement belong to the professional body, and the bodies that build that layer first will find the banks grateful.
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